Privacy Policy
What personal information Kezivents collects from hosts, guests and vendors, how it is used and shared, and how to ask for it to be corrected or deleted. We never sell personal information.
Last updated: October 28, 2026
1. Who We Are
Kezivents is a digital invitation, guest management and event ticketing platform based in Zambia. This Privacy Policy explains what personal information we collect when you use the Kezivents website and services, why we collect it, who we share it with, and the choices you have. If you have any question about it, contact us at info@kezivents.com.
2. Information We Collect
From hosts, event creators, vendors and sales agents: name, email address, phone number, password (stored only in encrypted form), event details, uploaded photos and content, plan and payment records, and business listing details. From guests, provided by the host who invites them: name, phone number, email address and invitation details; and, when a guest uses their invitation, their RSVP answer, any message they leave, gifts they send and when their ticket is scanned at the event. Automatically: basic device and usage information, such as browser type, pages visited and the date and time of visits, used to keep the platform secure and working.
3. How We Use Your Information
We use personal information to create and manage accounts; to build and deliver invitations by WhatsApp, SMS and email; to record RSVPs and check guests in at events; to process payments for plans, bulk sends and gifts; to send receipts, reminders and important account notices; to provide support; to prevent fraud and abuse; and to improve Kezivents. We do not sell personal information.
4. WhatsApp Messages
When a host sends invitations by WhatsApp, the guest's name, phone number and invitation details are sent to Meta Platforms (WhatsApp) so the message can be delivered. Meta tells us whether each message was sent, delivered, read or failed, and we show that status to the host. Meta processes this information under its own terms and privacy policy. Guests can ask the host, or us, to stop sending them invitations at any time.
5. Service Providers We Share Information With
We share only the information each service needs to do its job: Meta (WhatsApp Business messaging) and Twilio, for WhatsApp and SMS messages; Resend, for email; pawaPay and the mobile money networks, for payments and payouts; Vercel, for hosting the website; MongoDB, for our database; and Amazon Web Services, for storing uploaded images and files. We may also share information when the law requires it, to protect the rights and safety of our users or of Kezivents, or as part of a sale or reorganisation of the business.
6. Cookies and Analytics
Kezivents uses cookies that are needed to keep you signed in and to keep your account secure. We may also use the Meta Pixel to understand which of our adverts bring visitors to the website. You can block or delete cookies in your browser settings; if you block the sign-in cookies, you will not be able to use your account.
7. Hosts' Responsibility for Guest Information
Hosts decide which guests to invite and upload their contact details. Hosts must have the right, and where required the guest's consent, to share that information with Kezivents and to send invitations through the platform. For guest information, the host is responsible for those choices and Kezivents processes the information on the host's behalf to provide the service.
8. How Long We Keep Information
We keep account information for as long as the account is open. Event and guest information is kept while the event is on the host's account so the host can see their guest list, RSVPs and history. Payment records are kept for as long as tax and accounting laws require. When information is no longer needed, we delete it or make it anonymous.
9. How We Protect Information
Information is sent over encrypted connections (HTTPS), passwords are stored only in encrypted form, and access to personal information is limited to the people and services who need it to run Kezivents. No system is completely secure, but we work to protect your information and will act promptly if a problem occurs.
10. Your Rights
You may ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or object to how it is used, in line with the Data Protection Act of Zambia. Hosts can change most of their own information in their account. For anything else, email info@kezivents.com and we will reply within 30 days.
11. Deleting Your Data
To have your Kezivents account and its data deleted, email info@kezivents.com from the email address on your account, with the subject "Delete my data". Guests who want their details removed from an invitation can write to the same address with their name, phone number and the event's name. We will confirm the request and complete the deletion within 30 days, except for records we must keep by law, such as payment records. Hosts can also delete their own events and guests from their account at any time.
12. Children
Kezivents accounts are for adults. We do not knowingly collect personal information from children, except where a host includes a child as a guest on an invitation, which the host is responsible for.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with its updated date, and we will tell account holders about important changes.
14. Contact Us
For any question or request about your personal information, email info@kezivents.com or call +260 764 935 788.