Terms and Conditions
These terms apply to all users of Kezivents. Vendor discovery on the platform is free, ticketing fees apply only where event creators use the Kezivents ticketing system, and paid plans can be refunded within 7 days of payment as long as no event has been created on the plan.
Last updated: October 7, 2026
1. Effective Date
These Terms and Conditions were first effective on January 1, 2026 and were last updated on October 7, 2026.
2. Scope
These Terms and Conditions apply to all users of Kezivents, including visitors, customers, event creators, vendors, service providers, and account holders who access or use the platform. By creating an account, purchasing a plan, or using the platform, you agree to these terms. Sales agents who work with Kezivents also agree to the Kezivents Sales Agent Policy, which is sent to them when they are given the sales role and is available in their dashboard.
3. Platform Use
Kezivents provides tools for event visibility, digital invitations, ticketing, guest management, and vendor discovery. Users must use the platform lawfully, honestly, and in a way that does not harm the platform, other users, or third parties.
4. Vendor Listings and Discovery
Kezivents allows vendors and service providers to publish business information, service descriptions, contact details, and related content so customers can discover their services through the website.
5. No Commission on Vendor Leads
Kezivents does not charge any commission, referral fee, or discovery fee when a customer finds a vendor or service provider through the website. We do not charge vendors or customers for vendor discovery through listings on the site.
6. Ticketing Fees
Kezivents may charge fees only where an event creator chooses to use the Kezivents ticketing or event-access system. Any such fees relate to ticketing tools and not to vendor discovery, vendor listings, or ordinary browsing of the website.
7. Paid Plans and Payments
Some features, such as paid event plans and WhatsApp message credits, require payment. Prices are shown before purchase and are payable in advance. A plan applies to the event or events described in that plan and is not transferable to another account. Kezivents may change its prices for future purchases, but a price change does not affect a plan you have already paid for.
8. Refund Policy
You may request a refund for a paid plan within 7 days of the payment date, provided that no event has been created using that plan. Once an event has been created on a plan, the plan is treated as used and no refund will be given, even if the event is later cancelled, postponed, or deleted, or if invitations have not yet been sent. WhatsApp message credits that have been used are not refundable. Refund requests must be made through Kezivents support, and approved refunds are paid back to the original payment method, less any non-recoverable payment processing charges, within a reasonable time.
9. Chargebacks and Payment Disputes
If you believe a charge is incorrect, please contact Kezivents support first so we can resolve it. Raising a chargeback or payment dispute for a payment that is not refundable under these terms, or without first contacting us, may lead to suspension of the related account, event, or plan until the matter is resolved, and Kezivents may provide transaction and usage records to the payment provider.
10. User Responsibility
Users are responsible for the accuracy of the information they provide, including account details, event details, listing content, contact information, pricing discussions, and any commitments or arrangements they make with other users. Users are responsible for keeping their login details secure and for all activity that takes place under their account.
11. Guest Lists, Contact Data, and Messages
Event creators are responsible for the guest names, phone numbers, email addresses, and other personal information they upload, and must have the right and, where required, the consent of each guest to share that information with Kezivents and to send them invitations, reminders, and messages through the platform. Event creators are also responsible for the content of their invitations and messages. Kezivents is not responsible for messages sent to incorrect or outdated contact details provided by the event creator.
12. Vendor and Customer Relationships
Any booking, negotiation, payment, refund, cancellation, or dispute between a vendor and a customer is primarily a matter between those parties unless Kezivents is expressly providing a separate paid transactional tool for that specific interaction.
13. Content Standards
Users must not upload, publish, or share unlawful, misleading, abusive, infringing, or harmful content. Kezivents may review, restrict, unpublish, or remove content or accounts where reasonably necessary for safety, platform quality, legal compliance, or trust.
14. Suspension and Termination
Kezivents may suspend or close an account, event, or listing that breaches these terms, is used for fraud, spam, or abuse, or puts other users or the platform at risk. Where an account is suspended or closed for a breach of these terms, no refund is given for plans or credits on that account.
15. Service Availability and Third-Party Services
Kezivents aims to keep the platform available and working well, but does not guarantee that it will be uninterrupted, error-free, or available at any particular time. Some features depend on third-party services such as WhatsApp, SMS and email providers, payment processors, and hosting providers. Kezivents is not responsible for delays, failures, or message delivery problems caused by those services, by network outages, or by events outside its reasonable control.
16. Limited Role of Kezivents
Kezivents provides a platform for discovery, communication, event administration, and digital access tools. Unless clearly stated otherwise, Kezivents is not a party to private agreements between users and does not guarantee bookings, attendance, sales, performance, or business outcomes.
17. Limitation of Liability
To the fullest extent permitted by law, Kezivents is not liable for any indirect, incidental, or consequential loss, including loss of profit, revenue, data, goodwill, or attendance, arising from the use of or inability to use the platform. Kezivents' total liability for any claim relating to the platform is limited to the amount you paid to Kezivents for the plan or service concerned in the 3 months before the claim arose. Nothing in these terms limits any liability that cannot be limited under applicable law.
18. Indemnity
You agree to cover Kezivents for any claims, losses, or costs, including reasonable legal fees, that arise from your breach of these terms, your event, your content, the guest data you upload, or your dealings with other users.
19. Intellectual Property
The Kezivents name, logo, invitation templates, designs, and software belong to Kezivents or its licensors. You keep ownership of the content you upload, and you give Kezivents permission to store, display, and process it as needed to provide the platform to you and your guests.
20. Changes to These Terms
Kezivents may update these Terms and Conditions from time to time. The latest version will always be published on this page with its updated date. Continued use of the platform after updated terms are published means the user accepts the revised terms.
21. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Zambia, and any dispute that cannot be resolved with Kezivents support will be handled by the courts of Zambia.